Terms & Conditions

Payment Terms

• All products that are sold by The Castle Furniture must be paid for in full at the time of purchase.
• Payment can be made in full by credit card, prepaid debit card and gift cards only.
• Shipping charges are non-refundable in the event of product return unless products are found to be defective after testing and inspection by The Castle Furniture.

Order Discount

Volume discounts are available on lager orders.

Pricing

• Due to fluctuating material costs, prices are subject to change at any time without notice.
• In the event of a price increase, The Castle Furniture will ship any order that has been accepted before the price increase at the lower price.

Shipping Lead Times

• Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
• Shipping is Free within NY 5 Boroughs only. Outside NY, shipping quotes will be issued to customers depending on item purchased and shipping address.

Order Cancellations and Changes

• Orders for in-stock items may be cancelled, without charges, prior to shipment
• Custom orders and all non-stock items are non-cancellable, non-refundable, and non-returnable.
• No exceptions to the policy will be made.

STANDARD RETURN POLICY

• With our simple returns process, you can shop online worry-free.
• You can send most items back within 30 days of delivery.*
• The return process must be started within 30 days of receiving your item.
• Product must be in new or unused condition, with all original product inserts and accessories.
• Shipping costs will be the responsibility of the customer.
• We will refund the full cost of the merchandise.
• Returned item must be received no more than 45 days later.
• We inspect all returned items and will refund you based on the item’s condition. 
• We award a partial refund for opened or used products.

STATE SALES TAX – New York

State sales taxes are charged on all orders shipped within New York. Orders that are tax- exempt for resale or exempt organizations will be accepted but not processed until a valid tax certificate is required. Fax or emailed the valid certificate to our office:

PRODUCT WARRANTY

• The Castle Furniture products are warranted to be free from defective materials and workmanship for the period listed below.
• No warranty claim will be processed without returned products and copies of the purchase invoice